Communication Vitals are the key guidelines to healthy social media engagement with Curb the Crisis.
Welcome to the Curb the Crisis social media Communication Vitals. The purpose of these guidelines is to set clear expectations when engaging with Curb The Crisis using social media.
Curb The Crisis will listen, learn, share, and educate under @CurbTheCrisis. Curb The Crisis engagement will provide the support, expertise, and resources in the fight against opioid misuse and overdose.
Curb The Crisis will respond or acknowledge questions within 24-48 hours. The Curb the Crisis social media responses will follow the same holidays and observance schedule as the Commonwealth of Virginia.
Next and perhaps the most important, we will respond and engage with all friends, followers, watchers, etc. - as long as your post does not contain profanity, spam, vulgarity, defamation, campaigns or services, off-topic comments, long embedded url strings, personal attacks, threats, unsupported accusation or sensitive information. To be clear, any of the forementioned posts will be deleted, and if warranted, will be forwarded to the appropriate authorities.
Although this seems obvious, we don't want anything to come back and harm you or us. When you are tweeting, posting, or viewing our material, you are no longer on an official Commonwealth of Virginia website. In order for us to engage and listen to you, we have to use outlets beyond our firewalls and our control. Anything submitted via social media is susceptible to spam, hacking, and all of the other things people can do with your information. If you post your personal information on our social media page, you accept the responsibility and risk.
Please do not post personal medical information or ask medical advice. Ask your doctor for medical and personal best practices.
Currently, we are using Facebook, Twitter, YouTube, and Instagram to engage. If it appears that "we" are engaging in outlets not previously mentioned - it is not us. Please do not engage or attempt to contact us on other social media outlets. We will let the world know when we expand our social media outreach.
Finally, please remember that any communications made through social media outlets should not constitute a legal or official notice or comment. If you need to contact us, please use the contact us form located at the bottom of the site.